Privacy Policy

1. Introduction

SeatPilot ("we", "our", or "us"), operated by TicketKart, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our seating chart management service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, country
• Billing Information: Payment card details (processed securely via Stripe)
• Profile Information: Any additional information you add to your profile
• Communications: Information you provide when contacting support

2.2 Information Collected Automatically

• Usage Data: Features used, layouts created, API calls made
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, pages viewed
• Cookies: Session cookies and authentication tokens

2.3 Information from Third Parties

• Google OAuth: Basic profile information if you sign in with Google
• Payment Providers: Transaction status and billing information from Stripe

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send billing notifications
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our Service (hosting, payment processing, email delivery)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you direct us to share your information

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Account data is deleted within 30 days
• Anonymized usage data may be retained for analytics
• Billing records are retained as required by law (typically 7 years)
• Backup copies are deleted within 90 days

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at support@seatpilot.co.uk.

8. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand how you use our Service

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Data processing agreements with all sub-processors

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Services

Our Service may contain links to third-party websites and integrates with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Key third-party services we use:

• Stripe: Payment processing
• Brevo: Email communications
• Google: Authentication services

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: